What Information We Hold and Why
When you open an account, we collect the details you submit — name, email address, and the mobile number tied to your e-wallet. When you make a deposit through DANA, OVO, or GoPay, we record the transaction reference and amount so your account balance updates correctly
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and disputes can be resolved. We do not store your full wallet PIN or bank credentials; those stay inside your payment app. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and detect unusual
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login activity. If you contact support, the conversation is stored so our team can follow up accurately. All data is held on servers with encryption in transit and at rest. Retention periods depend on the type of data: account records are kept while your account is
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active and for a period after closure as required by applicable law. Transaction logs are retained for audit purposes. You can request a copy of your data or ask us to delete it at any time by reaching our privacy team through the contact paths below.
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Access to this service depends on local law and is available only where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.